War Thunder is an immersive and realistic military simulation game loved by millions worldwide. However, some players may face unexpected account bans due to misunderstandings, system errors, false reports, or even account theft. If you believe your account has been wrongly banned, this guide will walk you through the full appeal process—what you need, how to write an appeal letter, where to submit it, and helpful tips to increase your chances of recovery.
🔍 1. Understand Your Ban Type
Before writing your appeal, identify the nature of your ban:
- Temporary Ban: Usually lasts a few days to a few weeks, often for minor violations or automated system actions.
- Permanent Ban: Severe offenses (e.g., cheating, account trading, abuse) or serious errors.
- Platform Ban: If you play on Steam, Xbox, or PlayStation, you might also need to contact those platforms if your game access is affected.
🧾 2. Information You Should Prepare
Collect and organize this information before submitting an appeal:
- Your War Thunder username
- Registered email address
- The platform you play on (Gaijin, Steam, PSN, Xbox)
- Date and time you were banned
- Screenshot of the ban message or error
- IP address you usually log in from
- Whether you used VPNs or acceleration tools
- Login or activity anomalies (e.g., being suddenly logged out)
- Proof of account ownership (payment receipts, login history, etc.)
- Email records showing password resets or suspicious activity
The more detailed and honest you are, the more likely the support team can investigate thoroughly.
📝 3. Sample Ban Appeal Letter (in English)
Here’s a customizable sample appeal letter you can use:
Sample Appeal Letter Template
Subject: Appeal for Wrongful Ban – War Thunder Account
Dear Gaijin Support Team,
I am writing to respectfully appeal the ban on my War Thunder account. Below are my account details:
- Username: [Your in-game name]
- Email: [Your registered email]
- Platform: [Gaijin / Steam / PSN / Xbox]
- Date of Ban: [When the ban occurred]
I believe this ban was a mistake. I have always played fairly and followed the game’s rules. I have never used cheats, third-party tools, or violated the Terms of Service. However, I noticed [insert any specific incident, e.g., “I was logged out unexpectedly on June 26th, and later found that my password was changed”], which makes me suspect that my account may have been compromised.
I kindly ask your team to review my login history, recent activities, and any suspicious behavior that may help determine the cause. If required, I can provide receipts of past purchases, screenshots, or any other verification to prove my identity and ownership of the account.
This account means a lot to me—I’ve invested not just money, but countless hours and deep passion into this game. I sincerely request a second chance and hope that my case will be re-evaluated.
Thank you for your understanding and support.
Sincerely,
[Your name or nickname]
📬 4. How to Submit Your Appeal
✅ Official Support Website:
Steps to Submit:
- Go to the site and log in (or create a new support account using your Gaijin credentials).
- Click “Submit a Request”.
- Category: Select “Game Issues” → “Account Issues / Ban Appeal”.
- Paste your appeal letter in English into the message box.
- Attach relevant screenshots or documents as evidence.
- Submit and wait patiently (responses usually take 3–7 business days).
📌 5. Tips for a Successful Appeal
- ✅ Be polite and respectful—angry or aggressive messages are less likely to help.
- ✅ Explain the situation clearly and in detail.
- ✅ Attach strong evidence like payment proof or screenshots.
- ✅ If you were using a VPN, mention it and explain why (e.g., network stability).
- ✅ If your account was stolen, provide login logs, password change notifications, etc.
- ✅ If your first appeal fails, don’t give up—submit again with more context or new evidence.
🔐 6. Special Case Appeal Suggestions
You can tailor your appeal depending on your situation. Below are sample phrases you can include:
▪️ For suspected account theft:
I believe my account may have been compromised. I noticed suspicious activity and was logged out unexpectedly. Please investigate the login IPs and password changes.
▪️ For being banned due to Gaijin Coin trading:
I acknowledge the violation and am truly sorry. I misunderstood the rules and would like to take full responsibility. I am willing to compensate any financial loss caused and hope for a second chance to play.
▪️ For system or false-positive ban:
I have never used any cheats or third-party tools. I believe the ban may be a system error or false positive. I kindly request a manual review of my case.
💡 7. Final Words of Encouragement
Getting banned—especially unfairly—can be heartbreaking. You’ve invested time, energy, and emotions into War Thunder, and it’s understandable to feel frustrated. But many players have successfully appealed wrongful bans by staying calm, providing solid evidence, and being persistent.
If you need help writing your appeal or translating something into English, feel free to ask for support from the community—or contact someone experienced (like me!). You’re not alone.
