What are the common reasons that can lead to our Steam accounts being banned?
When your Steam account shows abnormalities or you receive a red security notification because it may have been logged in by someone else, don’t panic. As long as it is your own account (accounts that were stolen and resold as secondary accounts are basically impossible to unban), there is a high probability you can recover it by appealing through the proper methods. Below, combined with real cases, are detailed explanations of the unban appeal steps:
Case 1 of getting our Steam account unbanned
Initial appeal: Fill in the initial email and bound mobile phone number to request an unban. Support reply: The official team states that the account is at risk of being stolen and has abnormal trading activity, and asks you to provide a JPG-format digital photo or a high-resolution full-color scan of the wallet top-up code (not a photocopy) to prove ownership of the account. Follow-up actions: Without providing images, only the top-up code and proof of ownership of the initial email were sent. The next day, support replied that the top-up code had been verified and the account was unbanned. Situation after unban: The account’s mobile authenticator was removed, the password was reset and sent to the initial email, and you need to rebind the mobile authenticator and change the password. Trading and Community Market functions will enter a 15-day cooldown period.
Case Two of getting our Steam account unbanned
Initial appeal: Submit the initial email, mobile phone number, and screenshots of Alipay top-up records. Support reply: They acknowledge the transaction proof provided, but still suspect the account was stolen and request screenshots of WeChat transactions from February 2022. Follow-up actions: Inform support that there are no WeChat payment records, only two Alipay payment records, and persist in the appeal. Unban result: The next day, support confirms the identity successfully and unbans the account; likewise, the authenticator is removed, the password is reset, and the new password is sent to the relevant email.
Case Three of getting our Steam account unbanned(Fast Unban)
Account situation: Only the initial email is bound, no mobile phone; there is spending history (more than 5 USD spent, and an API key exists). Appeal actions: Write an email in English, explaining that during CS trading the API key was deleted and the account was locked, emphasizing that the trades were performed by yourself and the account was not stolen, only providing the initial email information, and sending the email from a commonly used IP. Unban result: The account was unbanned 2 hours and 21 minutes after the email was sent (sent at 6:00, reply at 8:21). Only the password was changed, the authenticator was not removed, and the trading cooldown period was only 5 days.
Helpful Appeal Tips
Core credentials: You must have control of the initial email. Pair it with one payment record (top-up code, Alipay top-up record, etc.)—this is the key to a successful appeal. Communication skills: If support requests proof that you cannot provide, clearly explain the actual situation and continue communicating and appealing. Conditions for fast unban: First, send the appeal email in English; second, send it from a commonly used IP; third, proactively acknowledge that the trades were performed by yourself and that the account was not stolen. Meeting these three conditions may lead to a fast unban. Time considerations: Support may reserve a period of time to observe whether there are other recovery requests. Some appeals will only receive a result the following day.